"The most awesome snack
we ever tried"
— The Chicago Tribune
we ever tried"
— The Chicago Tribune
Help / FAQs
On-Line Ordering | Shipping | Fundraising FAQ
On-Line Ordering
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What are POP Dollars?
We appreciate each one of our Popcorn Palace customers, and as a way of saying thank you, we offer “POP” Dollars for use on future purchases. With “POP” Dollars, for every dollar that you spend on Popcorn Palace products, 10% is returned to you in the form of our “POP” Dollars, which are active immediately after your purchase. All you need is a Popcorn Palace account, so create an account and watch your savings grow!
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When I choose more than 1 flavor, are the flavors separated?
Yes, the individual flavors are separated by dividers.
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May I order only one flavor?
Of course! Many of our customers order one flavor in their favorite tin size/design or in our resealable bags.
Shipping
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Do you ship outside the United States?
No, with the exception of Canada.
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How will I receive my order?
Shipments are made by UPS. Note: UPS does not ship to PO Boxes.
Fundraising FAQ
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I received your information kit and it was great, but am I supposed to just use this 1 form?
The one form you received in your informational kit is just an example and when you decide you want to participate in the program, you can call us at 800-873-2686 and we can help you figure out how many order forms you will need us to send your way.
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What are my payment options?
- Money Order
- Cashier Check
- Organization Check*
- Pay by Phone*
- Credit Card – Visa, Master Card and American Express
No personal checks or purchase orders
*When paying with an organization check or when paying by phone, your order will be held for up to 3 business days until the payment is cleared. All Check payments received grant us the right to process the check electronically (converted to an ACH debit entry).Any returned check may be collected electronically if it is returned for insufficient or uncollected funds, including a 25.00 Service Fee.
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How is my order shipped?
Orders are shipped UPS ground
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I received my order, what should I do next?
Please verify that the packing slip coincides with each of your boxes. If there is a discrepancy please jot down what you actually received. To report a discrepancy, call us at 800-873-2686 or via email fundraising@popcornpalace.com
Please keep your packing slips otherwise we will not be able to ship any replacement items
Please keep your packing slips otherwise we will not be able to ship any replacement items
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What is your payment address?
Our payment address is:
Popcorn Palace – Attn: Fundraising
4210 Transworld Road
Schiller Park, IL 60176
Popcorn Palace – Attn: Fundraising
4210 Transworld Road
Schiller Park, IL 60176
- Payments received before 3pm CST will be applied the same business day
- You will receive an e-mail letting you know that payment was received
- Please allow at least 10 business days after payment processing for warehouse processing and transit time
Orders will not be produced until payment has been received by Popcorn Palace.
