| 1: | When I choose 2-3 flavors, are the flavors separated? |
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Yes, the individual flavors are separated by dividers.
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| 2: | May I order only one (1) flavor? |
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Yes, some customers do.
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| 3: | May I designate a specific delivery date? |
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You may designate a SHIPPING date as far as thirty (30) days into the future. Delivery dates can not be selected. However, we do guarantee Overnight, 2nd day and 3-day delivery services to arrive within the specified time frame. Please see are shipping information under the Customer Service tab of our web site.
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| 4: | Will the gift recipient receive any paperwork showing the cost of the product? |
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No pricing is shown on the Packing Slip the gift recipient receives, only a product description and a gift message (if included) is listed.
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| 5: | May I send a message with my gift? |
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Yes. You will be prompted during the ordering process.
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| 6: | How is my order delivered? |
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All orders are shipped via UPS. Services available include: Ground, 3-Day Delivery, 2nd Day Air, Next Day Air Saver (by 3pm), and Next Day Air (by 10:30am).
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| 7: | What happens to the package if the gift recipient is not home/or available? |
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We have an agreement with UPS to leave the package at the recipient’s location using the driver’s discretion.
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| 8: | I don’t have a credit card, can I still place an order? |
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Yes, please contact Customer Service, Toll-Free 1-800-873-2686.
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| 9: | Do you ship outside of the United States? |
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No, with the exception of Canada.
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| 10: | How can I find out the status of my order? |
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Visit our website at www.popcornpalace.com , log on to My Account, then click on View Past Orders; or you may call Customer Service, Toll-Free 1-800-873-2686, our experienced customer service representatives will be happy to assist you.
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| 11: | I received a tin as a gift and I would like to order more popcorn, but I don’t need another tin. Can I order only the popcorn? |
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Yes, we offer refill bags in all 27 flavors in our 1 gallon, stay-fresh, resealable bags. Visit "Just The Corn, Please!" to order and to find out about quantity discounts for each flavor category.
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